Technical Writer

Job description

DefinedCrowd Corporation is a company based in Seattle, WA, USA, with R&D centers in Lisbon and Porto, Portugal, and Tokyo, Japan. We offer efficient data workflows that enable data scientists to collect, synthesize, enrich and structure training data. We do this by combining human-in-the-loop, automatic tools, and machine learning capabilities to accelerate enterprise machine learning and Artificial Intelligence initiatives training and modeling. Our value proposition is 95-98% quality, speed (5-10x faster than competition), and scale (70 languages and dialects covered). With strong expertise in speech and natural language processing technologies, the company has been serving top AI companies and Fortune 500 companies since day one.


How can you help?

We have a global community, counting 130.000 crowd members and growing, daily performing several tasks related to text, speech and image data on our crowdsourcing platform Neevo.

As a Technical Writer, you will play a pivotal role creating accurate and clear user guidelines for our crowd, allowing them to understand correctly the tasks submitted in our crowdsourcing platform, and all the necessary steps to successfully accomplish them - consequently, you would be helping us to collect quality information for our clients AI applications!

To ensure that the crowd clearly understands what we ask of them, we want skilled Technical Writers in English, to join our team!


Responsibilities:

  • Create clear, simple, clear and accurate (written) guidelines for the jobs we want to submit in our platform;
  • Work with our Customer success team to translate client-facing technical guidelines into intuitive and digestible guidelines for crowd workers;
  • Adapt the guidelines strategy creation according the targeted Crowd and task type but look for standard, clear and not ambiguous ways to put out the messages, at the same time;
  • Recognize the different approaches you may have for specific tasks and crowds;
  • Implement the guidelines in our platform and format them using markup language;
  • Receive internal feedback from the crowd members, regarding the guidelines directed to them – and work to improve them!
  • Facilitate a collaborative environment aligned with company objectives;
  • Other duties as assigned.


What do we offer?

  • Amazing career development opportunities in a high growth international company;
  • Excellent compensation and benefits package;
  • Flexible working conditions;
  • Fresh fruit, coffee, snacks and a healthy working environment
  • International and diverse teams (25+ nationalities across 3 countries).

Requirements

  • BA in Copywriting, Linguistics, or related areas;

  • Previous experience with speech data collection, labeling, and NLP data annotation projects is a big plus;

  • Be skilled in writing clear, concise and grammatically correct copy, aligned with the company's tone of voice;

  • Understand the different language styles that appeal to different targets;

  • Excellent (native like) English written skills;

  • Knowledge in HTML or other markup languages is a plus;

  • Be able to work under pressure;

  • Quick response time;

  • Confidentiality.